The Content Manager is responsible for the development, accuracy and quality of content used by proposal/bid writers to respond to requests for proposals (RFPs). The Content Manager will work with subject matter experts (SMEs) throughout the organization to obtain up-to-date information about company products and services and maintain this information according to an established refresh schedule, through the use of tools and technologies. In addition, the Content Manager will be heavily involved in non-standard RFP questions, which require input and outreach to SMEs. The Content Manager may also be asked to contribute to projects that support team or department initiatives as necessary including, but not limited to training and educating team members, proposal writers and SME’s, on using the tools and technologies that house and maintain the organization’s content.
- Write, edit and proofread proposal content such as overviews and questions and answers.
- Assume a lead role in managing relationships with SMEs and other business partners to proactively ensure the quality and accuracy of the content on an ongoing basis.
- Interface with subject matter experts (SMEs) at every level of the organization as part of the content review, and ad hoc RFP question process.
- Meet minimum quality, productivity and service metrics.
- Respond to non-standard ad hoc RFP questions.
- Author content via content management system.
- Create new proposal documents as required to support evolving business and proposal strategy changes.
- Develop a high level of expertise and depth of knowledge on assigned topics/categories and possess the ability to educate proposal writers on content and/or sources of information available to them.
- Assist proposal writers in creating ad hoc responses for RFPs relative to their assigned topics/categories.
- Support activities focused on increasing adoption, utilization and usability of the content management system. Identify and deliver training/education in support of these activities.
- Support reporting and activities that track content usage, and measure productivity and quality. Identify gaps in the content repository and author accordingly.