Review troubleshooting tips for testing search results in your SharePoint Online (SPO) instance and SPO-connected Content Sources.
|Available in: QorusDocs Premium, QorusDocs Enterprise|
|Available to: All Users|
If you're not seeing the results you expect when searching a SPO-connected Content Source, try performing the same search in SharePoint Online directly, and compare the search results.
The results are the same in QorusDocs and SharePoint Online, with the following exceptions:
- If there are several copies of a document stored in multiple locations, and you search SharePoint Online for it, SharePoint Online will typically only return just one instance, or one copy of that document, as it assumes that the other copies are duplicates. QorusDocs will return all the copies it finds and will list each one as a separate search result.
TIP: To see where QorusDocs found a document, expand the search result and hover your mouse over the library or folder name (below the document title and file name) to view the direct document link.
Alternatively, open the preview window to view the direct document link - it will be displayed beneath the document title and file name at the top of the window.
- If a SPO-connected library or list has a changed name or URL, a QorusDocs Admin will need to re-establish and fix any broken connections. To do this, a QorusDocs Admin can edit the Content Source by navigating to "Manage" > "Content Sources" and selecting the gear icon next to the Content Source.
If you still find that the search results don't match up, please do let us know by submitting a support ticket in this Help Center.
If the results are the same in SharePoint Online and in QorusDocs, but you know there are files that should be returned by the search and they are not appearing - the following might help:
- As part of configuring SharePoint Online, the person(s) responsible for the administration of your SharePoint environment would need to make sure that the content on your SharePoint Online site is searchable.
- You may need to wait for the SharePoint crawl to run if you have recently made changes to your SharePoint Online environment. The crawl picks up on any changes in both the structure and the contents of your site(s), and adds this information to the search index. Once it's been added to the search index, it becomes searchable. The SharePoint Online crawl runs on a scheduled basis and can take anything between 15 minutes to six hours to run according to Microsoft. In our experience, it has sometimes taken up to a few days. Unfortunately, the crawl schedule is not something that your SharePoint Online administrator can directly control or predict, and so often its just a case of waiting a while and trying again later. Here are examples of some of the changes that need to be crawled, before they can come into effect:
- changes to file names, titles or other content properties
- changes to the SharePoint Online permissions