The QorusDocs’ partnered approach to Customer Success, is named LEAN In. We “lean in”, committing to getting to know you and working with you to reach your individual, team and organizational goals, for as long as you’re a customer. We don’t have a generic implementation plan that checks a few boxes, trains you on a few features, and then hopes you’ll stay with us forever. A true partnership goes beyond the setup and ensures that we’re aligned and that you’re inspired and successful, all the time.
LEAN In embodies a culture of strong professional relationships, and support to our customers. It has four basic principles that guides everyone at QorusDocs, in one unified direction, towards your goals:
Through in depth understanding of your unique teams, processes, and needs we are able to provide you with relevant, meaningful information and guidance to ensure that you achieve what you set out to. QorusDocs leads the journey to achieve your goals based on experience with other customers, best practice, and trends within your industry.
QorusDocs aims to put more power into your hands. Our mission is not just customer success today, it is ensuring customer success every day, by empowering you to be self-sufficient.
Your Customer Success Account Manager (CSAM) will work with you to create an adoption plan with short and long-term goals. QorusDocs will monitor usage statistics and trends in order to pick up on issues that need attention. Our goal is to proactively raise awareness of and help you address and enhance the user experience. We will also highlight your wins. Positive feedback and recognition of your best users are effective ways to build internal champions to drive adoption, within your organization.
We will continuously support your business and drive efficiencies through staying ahead of the technical curve: new product features, Microsoft’s ever-changing offerings and capabilities, industry trends and best practices. As we innovate and learn at QorusDocs, we will ensure that you are exposed to relevant and useful information, aimed at growing the value of your QorusDocs investment, within your organization.