Can't login to Qorus: 'Need Admin Approval'

Upon first login, or when you sign up for a Qorus Hub, you will be prompted to authorize Qorus to access certain Office 365 resources, a bit like this: 

This is necessary to be able to login to Qorus using your Office 365 username and password, to allow Qorus to connect to your Office 365 content, and for you to be able to search and re-use your Office 365 content via the Qorus Add-ins and Qorus Hub Central. 

Most users have the ability to consent and authorize Qorus and other third party apps on their Office 365 account themselves, without having to place a formal request with their internal IT department. 

However, your IT department has the ability to restrict you from authorizing any third party apps.

If that's the case for you, then when you try to sign in, you'll see the following 'Need Admin Approval' message: 

To get around this, you'll need to request assistance from your internal IT department.

There are three ways in which your IT can handle this: 

1. Sign in with their Admin account on your machine, and grant consent to Qorus for the whole organization

2. In the Azure Active Directory admin center, grant consent to Qorus for the whole organization

3. In the Azure Active Directory admin center, allow users to grant third party apps like Qorus permissions

Sign in with their Admin account on your machine, and grant consent to Qorus for the whole organization

Depending on the size of your organization, the easiest way to grant access may be for IT to come around to your desk and click on the 'Have an admin account? Sign in with that account' option visible in the screenshot above.

Next, they'll be prompted to sign in using their Office 365 username and password, and will get the usual 'Permissions Requested' screen where they can check a box to consent to Qorus on behalf of all users in the organization: 

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In the Azure Active Directory admin center, grant consent to Qorus for the whole organization

Alternatively, it's possible to grant admin consent to all users to install Qorus in the Azure Active Directory admin center. 

To do this, they can login to the Azure Active Directory admin center, click on 'Enterprise applications' in the left nav, and then on 'All applications':

Then next, they will find Qorus and Qorus for Outlook in the list of applications: 

Then, on the next page, click on 'Permissions' and then on 'Grant admin consent for Contoso': 

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In the Azure Active Directory admin center, allow users to grant third party apps like Qorus permissions

If your IT admin is looking for the setting that is responsible for this behavior, and would like to allow all users to consent to apps like Qorus, they'll find it within the Azure Active Directory admin center, under 'Enterprise Applications' and then under 'User Settings': 

By setting this to 'yes', users will have the ability to authorize Qorus (as well as other apps) without any IT intervention required.  

Please contact us if there are any security, privacy or other questions, that your IT may require to have answered before they can approve your request, and we will gladly assist. 

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